Privacy Policy
Effective Date: 01/07/2026
Sunterra Energy Sdn Bhd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with our website and services.
1. Information We Collect
- name;
- company name;
- telephone number;
- email address;
- address or project location;
- electricity bill or energy consumption information;
- information submitted through enquiry forms;
- payment-related information;
- other information necessary to provide our products and services.
2. How We Use Your Information
- respond to enquiries;
- prepare quotations and proposals;
- assess solar or battery system requirements;
- provide products and services;
- process payments;
- arrange installation, maintenance and support;
- communicate with you regarding your project or enquiry;
- comply with legal and regulatory requirements;
- improve our products, services and website.
3. Payment Information
Where payments are made through a third-party payment service provider, payment and card information may be processed directly by the relevant payment service provider.
Sunterra Energy Sdn Bhd does not intend to store complete credit or debit card details on its website unless expressly required and appropriately secured.
4. Disclosure of Information
We may disclose relevant information to service providers, contractors, suppliers, payment service providers, professional advisers, regulatory authorities or other parties where reasonably necessary to provide our services, process transactions or comply with applicable laws.
We do not sell personal information to third parties.
5. Data Security
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Cookies and Website Data
Our website may use cookies or similar technologies to improve website functionality, understand website usage and improve user experience.
You may adjust your browser settings to manage or disable cookies.
7. Your Rights
Subject to applicable Malaysian laws and regulations, you may contact us regarding your personal information, including requests relating to access, correction or other applicable rights.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this website with the revised effective date.
9. Contact Us
For privacy-related enquiries, please contact:
Sunterra Energy Sdn Bhd
78B, Jalan Lang Indah A/1, Pusat Perniagaan Lang Indah, 30010 Ipoh, Perak, Malaysia
Email: support@sunterra.com.my